30 June is Cloud Stocktake Time

30 June is Cloud Stocktake Time! 30 June is traditionally a time to assess, reflect, and plan the new financial year. An effective part of this cycle is considering how your business can be more efficient, provide greater customer value or go to another level. Cloud solutions can solve these types of challenges, with leverage [...]

By | 2017-05-12T10:02:31+00:00 April 28th, 2015|Cloud, Process, Risk, Transformation|0 Comments

The three types of cloud services

The three types of cloud services your business may look at are typically grouped these categories; Software as a Service (SAAS) Infrastructure as a Service (IAAS); and Platform as a Service (PAAS) Lets talk a little about what each of these are: Software as a Service (SaaS)

 SaaS is the most common form of cloud technologies. [...]

By | 2015-08-14T12:15:08+00:00 April 7th, 2015|Cloud, Performance Edge, Process|2 Comments

Cloud Technology, do you get it?

Cloud Technology, do you get it? Cloud Technology, do you get it? There’s no ignoring it in business today, executives need to know what it is, how leverage the capability suite, as well as mitigating a new risk posture. […]

By | 2017-05-12T10:02:32+00:00 March 17th, 2015|Performance Edge, Process, Risk, Transformation|1 Comment

Creative Lean is Yin and Yang for business prosperity

‘Creative Lean’ is the combination of Creative Thinking and Lean thinking together, and is the Yin and Yang of business improvement for prosperity. The ancient Chinese concept of yin-yang is the generalisation of two polar complements related to each other. […]

By | 2015-08-14T12:21:12+00:00 February 5th, 2015|Creative Lean, Innovation, Process|0 Comments

6 steps to deeper conversation

What are the 6 Steps to deeper conversation? How often in our daily conversations do we really listen beyond our own thoughts to understand what another person means? And how rarely do we listen deeply enough to sense the motive and emotion behind the words? Yet getting beyond an introspective position is the first step [...]

By | 2017-05-12T10:02:34+00:00 July 26th, 2014|Head Heart and Guts, People, Performance Edge, Process|1 Comment

Customer communications “Houston we have a problem”

It was a few years ago now, but still raw in recollection of the chaos I faced when dealing with source system processes failing. Being responsible for one of the last processes in the chain, customer communications, little ripples from source data corruption becomes a tsunami in protecting the customer from the array of automated [...]

By | 2017-05-12T10:02:35+00:00 May 21st, 2014|Customer communications, Process, Risk, Transformation|0 Comments